Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

A Customer Experience Roadmap to Transform Your Business and Culture

Chief Customer Officer 2.Zero offers you a confirmed framework that has launched and superior the client expertise transformation in companies in each vertical all over the world.

And it’ll take years off your studying curve.

Written by Jeanne Bliss, worldwide authority on buyer expertise, and preeminent thought chief on the function of the Customer Leadership Executive (resembling Chief Customer Officer, Vice President of Customer Experience, and so forth.) this e book follows the five-competency mannequin she makes use of to coach the C-Suite and Chief Customer Officers. 

1. Manage and Honor Customers as Assets

2. Align Around Experience

3. Build a Customer Listening Path

4. Proactive Experience Reliability and Innovation

5. One Company Accountability, Leadership & Decision Making

Chief Customer Officer 2.Zero will get you into motion shortly with a united management staff, and can shift your small business intent to incomes the best to development by enhancing prospects’ lives. Jeanne Bliss fearlessly shares her instruments and management ‘recipe playing cards’ for main and enabling your small business transformation. And she offers sensible steering on how embed the 5 competencies into how your organization develops merchandise, goes to market, permits and rewards individuals, and conducts annual planning.

Including over forty accounts of actions by Customer Leadership Executives all over the world, that is the e book you have got been ready for that tells it like it’s and provides you the framework to construct your customer-driven development engine.

Jeanne Bliss pioneered the Customer Leadership Executive place, holding the function for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent buyer expertise transformation firm the place she helps firms obtain customer-driven development. She is a worldwide keynote speaker, and sought often by main media for her viewpoint.  Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide self-discipline of buyer expertise and buyer expertise practitioners.  She can be the best-selling writer of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).